HubSpot (all Hubs) and the connected experiences we’ve delivered (websites and portals). We can also cover key integrations we manage.
Never get stuck again
uniVERSAL Support keeps your HubSpot and connected experiences moving. We handle incidents, how‑to questions, admin changes and small fixes with clear SLAs and simple queues—then escalate cleanly to a project or your Guided Ongoing Success cadence when the need is bigger.
Tickets pile up. People wait. Momentum fades.
Without a clear support model, small problems become big delays. Who fixes a broken form? Who cleans bad data? Who helps a new user? Internal teams firefight, priorities clash and progress stalls. You don’t need another queue—you need a reliable way to keep moving.
Skills Access
Limited in-house expertise is hindering your adoption.
Complexities
Complex integration challenges prevent you from leveraging AI technologies.
High Cost
The high cost of AI development is a barrier for your business.
A simple, reliable safety net for day‑to‑day progress
We provide practical, on‑demand help for HubSpot and the connected experiences you run on it. Our queues are clear, our SLAs are transparent, and our communication is constant. When a request needs more than support, we transition it smoothly into a short project or your Guided Ongoing Success backlog—so nothing gets dropped.

Subscribe. Submit. Solve. Stay ahead.
Subscribe
Pick a plan and we set up your client portal (uniVERSE), SLAs, contacts and runbooks.
Submit
Log incidents, questions and change requests in clear queues (or email if you prefer).
Solve
We triage, resolve or propose next steps. You get updates at every stage.
Stay ahead
Monthly reports, light health checks and recommendations to prevent repeat issues.
What’s included
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Incidents (break/fix): forms, workflows, lists, reports, data sync errors, layout and display issues.
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How‑to help: quick guidance for admins and end‑users; links to guides and short explainer clips.
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Admin changes: properties and fields, views, teams and permissions, pipelines/stages, user management.
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Minor config and content: light workflow tweaks, email/template edits, page/module fixes, redirects, CTAs and simple A/Bs.
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Small data jobs: safe dedupes, field cleans, imports/exports under agreed thresholds.
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Light monitoring: key integrations and workflow failure alerts where feasible.
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Documentation: brief runbooks and change notes for what we touch.
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Optional add‑ons: out‑of‑hours cover, premium response targets, named service lead.
What’s not included (and how we handle it)
New features, larger changes, redesigns, complex data work and multi‑system integrations sit outside support. When we spot work that needs a scoped change, we’ll recommend a short Guided Deployment slice or add it to your Guided Ongoing Success roadmap—no fuss, no re‑explaining.
Security and governance
Built for mid‑market and enterprise requirements.
Compliance
- SOC 2 Type II
- ISO 27001
- GDPR
Identity and access
- SSO (SAML/OIDC)
- Role‑based access
- Audit trails
Data protection
- Encryption in transit and at rest
- Data residency options
Operations
- Change control
- Incident response
- Monitoring and alerting
Choose a plan that matches your pace; upgrade when your volume grows.
plans include a defined capacity per month (measured in tickets or time). Unused capacity can be rolled a short period by agreement. Additional work is pre‑approved at the plan rate.
- Essential: core business hours, standard response targets, access to all queues, monthly report.
- Standard: priority response for P2/P3, named service lead, light health checks, optional Slack/Teams channel.
- Premium: fastest response targets, extended hours, deeper health checks, change advisories and quarterly service reviews.
360° Customer View
Unify all customer data across your systems into a single, actionable view.
- Unified data model, identity resolution, HubSpot object mapping
- Unified data model, identity resolution, HubSpot object mapping
360° Customer View
Unify all customer data across your systems into a single, actionable view.
- Unified data model, identity resolution, HubSpot object mapping
- Unified data model, identity resolution, HubSpot object mapping
Your biggest questions, answered
What platforms do you support?
How do we raise tickets?
Via the client portal (uniVERSE) or email. Selected plans include a Slack/Teams channel.
Can you help new users?
Yes—how‑to guidance and quick training clips are part of the service.
Do you support out‑of‑hours incidents?
Premium plans include extended hours; we can tailor cover where required.
What if our request is really a mini‑project?
We’ll flag it early and propose a scoped Guided Deployment slice, or move it into your Guided Success backlog.
Can you work alongside our IT or agency?
Yes. We’ll agree roles, permissions and escalation routes in the runbook.
Do you document fixes?
Yes—change notes and lightweight runbooks so future issues are faster to triage.
What our Clients Say
"Immediately, Struto took an interest, not just in the deliverable, but in our vision and strategic intent. They feel nothing like a vendor and everything like a trusted IT partner with their out-of-the-box thinking and technical savviness"
Kate Wellner
Co-Owner & COO | Tourney Direct
"Struto's team displayed a high level of professionalism and kept us well-informed with clear communication. Their pace of work was commendable, and they were always responsive to our queries and concerns. Based on the positive experience we had, we decided to start a second project with them. I would gladly recommend Struto to other companies seeking reliable HubSpot customisation and onboarding services."
Joe Rugg
Program Manager | MEPS International
“Struto are always trying their best to help us be our best. I’ve worked with some agencies where you feel like they’re just ticking the box. I don’t ever feel like that with Struto.“
Gill Power
Senior Marketing Executive | Cherwell Laboratories
"The expertise and dedication of Struto has been instrumental in transforming the way we manage our customer relationships"
John Miller
Program Manager | Quiddity Health
Struto's integrated approach transformed our operations. With strutoIX and strutoCX, we've achieved efficiency and customer engagement like never before.
Jamie L.
CEO | Tech Solutions Inc.
Ready to keep progress moving—every day?
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